Open Enrollment Data

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Open Enrollment for Plan Year 2024 Summary
Previous Week Customer Engagement Center (CEC) Statistics

November 27th – December 2nd

CEC Nov20-25
Previous Week Website Traffic (beWellnm.com)

November 27th – December 3

Previous week analytics

Acronyms

ABA Abandoned Calls (number)
AHT Average Handle Time (in minutes)
ASA Average Speed to Answer (in minutes)
BWNM beWellnm
CEC Customer Engagement Center
IVR Interactive Voice Response