We are currently experiencing a technical issue with our Customer Engagement Center phone number 833-862-3935.
If you need assistance, please use the chat button or email us using the form here.

Terms and Conditions of Use

The NewMexico Health Insurance Exchange, also known as BeWell (hereinafter, “BeWell”), and/or its partners, contactors or agents, operates or maintains multiple websites, including (but not necessarily limited to) www.beWellnm.com and www.getcovered.beWellnm.com (collectively, the “website”). By accessing or using the website, you acknowledge that you have read these Terms and Conditions of Use, understand them, and agree to be bound by them. If you do not agree with the Terms and Conditions of Use or are in any way dissatisfied with the website or its materials, your exclusive remedy is to discontinue using the website.

Use of the website

Your access to and use of our website is governed by these Terms and Conditions of Use, and all applicable laws and regulations. You may access and use the website solely for lawful purposes. You may use the content on the website only in the form provided on or through the website, and solely for your own informational purposes. We reserve the right at any time and in its sole discretion to modify, suspend, or discontinue the website, or any portion thereof, with or without notice.

You may not use any content for any commercial purpose or charge a fee or other consideration in exchange for the content. You may not utilize the content to sell, advertise, endorse, or otherwise promote any other service, product, or party. All use of the content must be accompanied by an acknowledgment that the content is owned by beWellnm.


Certain portions of the website are limited to registered users. Your approval as a registered user is at the sole discretion of beWellnm. By registering, you agree that any information you provide will be complete and accurate.

In order to apply for health insurance online through beWellnm, you will have to create an online account. You agree to keep your account information and password confidential, and to notify beWellnm immediately of any actual or suspected unauthorized use of your account, at PrivacyOfficer@nmhix.com. You are solely responsible for all activities that occur through your account. BeWellnm will not be liable for any loss or damage resulting from your failure to safeguard your password and account.

Privacy Policy

The New Mexico Health Insurance Exchange Privacy Policy describes how we use and disclose your personal information, in accordance with applicable laws and regulations. By accessing and using our website, you accept the terms of our Privacy Policy. Our Privacy Policy may change at any time, and without notice. When you provide personally identifiable information (PII) through the website, you expressly consent to the use and disclosure of your PII and other information as described in the Privacy Policy, and in accordance with applicable laws and regulations. You may view the Privacy Policy on our website at www.beWellnm.com. You may also request a copy by contacting us at 505.314.5200, or PrivacyOfficer@nmhix.com.


The website and its contents, including, but not limited to, text, files, images, graphics, illustrations, audio, video, and photographs on or offered through the website are protected by intellectual property rights, including, as applicable and without limitation, copyrights, trademarks, patents, and other proprietary and intellectual property rights owned by or licensed to beWellnm or its agents, contractors, or other third parties who have granted rights to BeWell.


Unless otherwise labeled, all trademarks, service marks, logos, banners, and page headers (collectively, “marks”) displayed on the website are the property of beWellnm or its partners, affiliates and licensors. Except as expressly set forth in this or another agreement, you may not display, link to, or otherwise use the marks without the prior written permission of BeWell.

Linked Websites

Our website includes links to third-party websites that are not operated by or under the control of BeWell. We provide these links to users for their convenience. The inclusion of a link does not imply that BeWell endorses or accepts any responsibility for the content, products or services on the linked site. If you access a third-party site from our website, you do so at your own risk. We encourage you to review any site’s policies before providing any personal information.


BeWell strives to maintain the highest accuracy of content on its website. Any errors or omissions should be reported for investigation. This site is provided by BeWell “as is” and “as available” with no warranties whatsoever. BeWell makes no claims, promises, or guarantees about the absolute accuracy, completeness, or adequacy of the contents of this website and expressly disclaims liability for errors and omissions in the contents of this website. We do not warrant that access to this website or any of its content will be uninterrupted or error free, that defects will be corrected, or that this website will be free of viruses or other harmful components. BeWell disclaims all warranties and conditions of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

Limitation and Liability

In no event will beWellnm or its officers, directors, employees or agents, be liable to you for any direct, indirect, incidental, special, punitive, exemplary, or consequential damages whatsoever, whether in contract, tort, or any other legal theory, arising out of your access to or use of the website or services offered through the website. or any other matter relating to your interaction with the website, including without limitation, loss of revenue or anticipated profits, loss of goodwill, loss of business, loss of data, computer failure or malfunction, or any other damages.


You agree to defend, indemnify, and hold harmless BeWell and all of its directors, officers, employees and agents from and against all claims, losses, liabilities, damages, fees, expenses, and costs (including attorneys’ fees, court costs, damage awards, and settlement amounts) arising from (i) your lawful or unlawful use of and access to the website and the materials and information contained therein; (ii) your violation or breach of any of these Terms and Conditions of Use; or (iii) your violation of any third-party right, including copyright, patent, trademark, property or privacy right.


BeWell reserves the right, at any time and without notice, to modify the website and these Terms and Conditions of Use, simply by posting any such modification on this website. The modification will be effective immediately upon posting. You agree to review the Terms and Conditions of Use periodically. By continuing to use this website after any such modification, you agree to accept any such modification. If you do not agree with the modified Terms and Conditions of Use, your only remedy is to discontinue using the website


These Terms and Conditions of Use set forth the entire understanding of the parties with regard to use of this website and supersedes any and all prior oral and written agreements or understandings between the parties regarding the subject matter of these Terms and Conditions of Use. The waiver by BeWell of a breach of any provision of this agreement will not operate or be interpreted as a waiver of any other or subsequent breach.


Should any provision of these Terms and Conditions of Use be held invalid, unlawful, or for any reason unenforceable, then the invalid, unlawful, or unenforceable provision shall be severable from the remaining provisions. Such invalid, unlawful or unenforceable provision shall not affect the validity or enforceability of the remaining provisions.

Jurisdication and Venue

These Terms and Conditions of Use are governed by the laws of the State of New Mexico, without giving effect to any conflict of laws principles. By using this website, you consent to the jurisdiction and venue in the state and federal courts sitting in Santa Fe, New Mexico.

SMS Terms of Service

You are opting-in to receive text messages (SMS) about marketplace news, event details, payment reminders, or other information. You can opt-out of this service at any time by texting “STOP”. After this, you will no longer receive SMS messages from BeWell. To join again, text “BEWELL” or “JOIN” to 844-515-5554.

Message frequency may vary. Standard message and data rate may apply. If you have questions or need help, contact us. For more information you can read our privacy policy.

Helpful Articles


Where Do I Start?

Browse and Compare
Insurance Plans

Before you apply for coverage, you can see the health and/or dental insurance plans available and the estimated cost you will pay plus any subsidies you may qualify for to reduce the cost.

Schedule an Appointment

with a Certified Assister
or Enrollment Counselor

Certified assisters and enrollment counselors can help you understand your options and enroll in a health insurance plan. Their help is free!

Your Application

When you’re ready to enroll, you can apply online in about an hour. You can also save your application and come back to it, so you can go at your own pace. Create your BeWell log in to get started.

Get Help Now

BeWell is here to answer your questions. Feel free to call, email or chat with us whenever your ready.