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Manage Your Account

If you’re currently enrolled in a plan through BeWell, you may qualify for additional tax credits that can lower your cost. Schedule an appointment with a certified assister or enrollment counselor today to find out if you’re eligible.

If you have a health insurance plan through BeWell at any point during the year, you will need to “reconcile” your premium tax credits when you file your taxes. You can find the information you need to file your taxes, FAQs on forms 1095-A and 8962, and the Second Lowest Cost Silver Plan (SLCSP) calculator on our tax information page.

Update or Change Your Plan

If you experience a change to your income or household — such as a pay raise, a new household member, or a dependent getting other coverage — you must update your BeWell application.

  • Some changes will qualify you for a Special Enrollment Period, allowing you to change your plan outside of the Open Enrollment period.
  • Some changes, like an increase or decrease in income, may affect your savings or coverage eligibility. If you don’t update your application, you may miss out on additional savings or need to pay money back when you file your taxes.

To update or change your plan, login to your account.

Renew Your Plan

If you have a health insurance plan through BeWell, you can renew your plan during the Open Enrollment period, which typically runs from November 1 to January 15.

If you don’t take any action during Open Enrollment, BeWell will automatically re-enroll you in your current plan. If your plan is no longer available, you will be enrolled in a similar plan.

We encourage you to log in and compare your current plan to what’s available on the marketplace during Open Enrollment. You may be able to save money if you shop and compare your options each year.

We also strongly encourage you to review your contact and income information during Open Enrollment to ensure it is accurate. Marketplace savings are based on your expected income. If you don’t update your income and household information, your premium tax credit and other savings could be wrong. If this happens:

  • You could wind up paying more for your monthly premium than you have to.
  • You may use more advance payments of the premium tax credit than you qualify for. You’d then have to pay back some or all of the difference when you file your federal taxes.

To renew your plan, login to your account.

Cancel Your Plan

You can cancel your health insurance at any time. You may need to do this if you get other health coverage or for another reason.
You can end coverage for:

  • Everyone on your application after your coverage has started. Your termination can take effect at the end of the month or you can set the coverage to end up to two months in advance.  You might choose a future date if you know your new coverage will start on the first day of the following month, for example.
  • Just some people on the application.

To cancel your plan, login to your account.

How to Make Your Payment

If you need help making your premium payments, please contact us.

Premium Payment Due Dates

Premium payments are due the last day of the month before the month of coverage. For example, payment for your April coverage would be due on the last day of March.

We accept the following payment types:

  • Money orders or cashiers check
  • Debit and credit cards
  • Check
  • We DO NOT accept cash
Enroll in Auto Payments

You can sign up for automatic recurring payments at any time. Log in to your online account, go to ‘Payments’ and follow the steps to enroll in automatic recurring payments. If you don’t have an online account, you can create one or call our Customer Engagement Center at 1-833-862-3935, option #2 (TTY: 711) for assistance.

We accept the following payment types for recurring payments:

  • Automated Clearing House (ACH)
  • Debit and Credit Cards
One-Time Premium Payment Methods

Pay by Phone

Call 1-833-862-3935 (TTY: 711), and select option 4.

This service is available 7 days a week, 24 hours a day.

 

Pay Online

Log in to your account to pay online. We accept the following payment types:

  • Automated Clearing House (ACH)
  • Debit and Credit Cards

If you are unable to log in to your account to submit an online payment, you can submit an Automated Clearing House (ACH) form to premiumbilling@nmhix.com.

 

Pay by Mail

Mail your check, cashier’s check, or money order, along with the bottom portion of your statement, to:

New Mexico Health Insurance Exchange

PO Box 26508

Albuquerque, NM 87125-6508

Please note: We DO NOT accept cash payments.

How to File an Appeal

If you don’t agree with a decision made by BeWell, you may be able to file an appeal. Learn more about the appeals process and what you can appeal.

If you have a concern or a complaint, you can reach out to our Customer Engagement Center using the form.

Learn About Your Options

Want to know more about your health insurance options and potential savings? You can talk to one of our certified assisters at any time. Best of all, it’s free!

Get Help Now

BeWell is here to answer your questions. Feel free to call, email or chat with us whenever your ready.