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New Mexico Health Insurance Exchange Nondiscrimination and Accessibility

Nondiscrimination

The New Mexico Health Insurance Exchange, also known as BeWell, complies with applicable federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, sex, sexual orientation, or gender identity. BeWell does not exclude people or treat them differently because of their race, color, national origin, age, disability, sex, sexual orientation, or gender identity.

Accessibility

BeWell provides free support and services to individuals with disabilities to ensure they can get the information they need to access health insurance coverage through BeWell.

Specifically, BeWell provides:

  • Free auxiliary aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Free language assistance services to people whose primary language is not English, such as qualified interpreters and information written in other languages (see page 2).
    Please contact our Customer Engagement Center at 1-833-862-3935 (TTY: 711) for assistance.

Hot To Submit A Grievance

If you believe that BeWell has failed to provide you with appropriate services or has discriminated against you in another way based on race, color, national origin, sex, age, or disability, you can submit a grievance to:

Compliance Officer
7601 Jefferson St. NE, Ste. 120, Albuquerque, NM 87109
1-833-862-3935 (TTY: 711)
Compliance@nmhix.com

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

Office for Civil Rights, U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building
Washington, D.C. 20201
http://www.hhs.gov/ocr/office/file/index.html
1-800-368-1019 (TTY: 1-800-537-7697)

Language Services

English
ATTENTION: You have the right to receive help and information in your language at no cost. For assistance, call us at 1-833-862-3935 (TTY: 711).

Spanish
ATENCIÓN: Usted tiene derecho a recibir ayuda e información en su idioma sin costo alguno. Para obtener ayuda en español, llámenos al 1-833-862-3935 (Teléfono para Personas Sordomudas: 711).

Navajo

Vietnamese
LƯU Ý: Quý vị có quyền được nhận hỗ trợ và thông tin bằng ngôn ngữ của mình miễn phí. Để được trợ giúp bằng tiếng Việt, hãy gọi cho chúng tôi theo số 1-833-862-3935 (TTY: 711).

German
ACHTUNG: Sie haben das Recht, kostenlose Hilfe und Informationen in Ihrer Sprache zu erhalten. Für Hilfe auf Deutsch rufen Sie uns unter 1-833-862-3935 (TTY: 711) an.

Chinese
请注意:接受免费的翻译服务是您的权力,如您在咨询信息以及办理事物时需要中文翻译,请致电 1-833-862-3935(TTY:711)。

Arabic
انتبه: لك الحق في تلقي المُساعدة والمعلومات بلغتك بدون تكلفة. للمُساعدة باللغة العربية، اتصل بنا على رقم الهاتف 3935-862-833-1 (الهاتف المُخصص للصم والبكم: 711).

Korean

Tagalog
ATTENTION: Ikaw ay may karapatang tumanggap ng tulong at impormasyon sa iyong wika nang walang gastos. Para sa tulong sa Tagalog, tawagan kami sa
1-833-862-3935 (TTY: 711

Japanese

French
ATTENTION: Vous avez le droit de recevoir de l’assistance et de l’information dans votre langue gratuitement. Pour l’assistance en Français, téléphonez-nous au 1-833-862-3935 (TTY:711).

Italian
ATTENZIONE: Ha il diritto di ricevere gratuitamente aiuto e informazioni nella sua lingua.
Per assistenza in Italiano, chiamate il numero 1-833-862-3935 (TTY: 711).

Russian
ВНИМАНИЕ: Вы имеете право на бесплатное получение помощи и информации на Вашем языке. Чтобы получить помощь на русском языке, позвоните нам по телефону 1-833-862-3935 (TTY: 711).

Hindi
ध्यान दें: आपको सहायता और जानकारी अपनी भाषा में बिना किसी कीमत के प्राप्त करने का अधिकार है। हिंदी में सहायता के लिए, हमें 1-833-862-3935 (TTY:711) पर कॉल करें।

Farsi
توجه: شما حق دریافت کمک و اطلاعات به زبان خود بدون هزینه دارید. برای دریافت کمک به زبان فارسی، با ما به شماره 3935-862-833-1 (TTY:711) تماس بگیرید.

Thai
โปรดทราบ: ท่านมีสิทธิที่จะได้รับความช่วยเหลือและข้อมูลในภาษาของท่านโดยไม่มีค่าใช้จ่าย สำหรับ
การขอรับความช่วยเหลือเป็นภาษาไทย โทรถึงเราได้ที่หมายเลข 1-833-862-3935 (TTY: 711)

Helpful Articles

Topics

Where Do I Start?

Browse and Compare
Insurance Plans

Before you apply for coverage, you can see the health and/or dental insurance plans available and the estimated cost you will pay plus any subsidies you may qualify for to reduce the cost.

Schedule an Appointment

with a Certified Assister
or Enrollment Counselor

Certified assisters and enrollment counselors can help you understand your options and enroll in a health insurance plan. Their help is free!

Submit
Your Application

When you’re ready to enroll, you can apply online in about an hour. You can also save your application and come back to it, so you can go at your own pace. Create your BeWell log in to get started.

Get Help Now

BeWell is here to answer your questions. Feel free to call, email or chat with us whenever your ready.