Open Enrollment is Here! Enroll from Nov 1 - Jan 15 to secure your coverage. Tips to enroll →
Open Enrollment is Here! Enroll from Nov 1 - Jan 15 to secure your coverage. Tips to enroll →
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If you’re currently enrolled in a plan through BeWell, you may qualify for additional tax credits that can lower your cost. Schedule an appointment with a certified assister or enrollment counselor today to find out if you’re eligible.
If you have a health insurance plan through BeWell at any point during the year, you will need to “reconcile” your premium tax credits when you file your taxes. You can find the information you need to file your taxes, FAQs on forms 1095-A and 8962, and the Second Lowest Cost Silver Plan (SLCSP) calculator on our tax information page.
If you experience a change to your income or household — such as a pay raise, a new household member, or a dependent getting other coverage — you must update your BeWell application.
To update or change your plan, login to your account.
If you have a health insurance plan through BeWell, you can renew your plan during the Open Enrollment period, which typically runs from November 1 to January 15.
If you don’t take any action during Open Enrollment, BeWell will automatically re-enroll you in your current plan. If your plan is no longer available, you will be enrolled in a similar plan.
We encourage you to log in and compare your current plan to what’s available on the marketplace during Open Enrollment. You may be able to save money if you shop and compare your options each year.
We also strongly encourage you to review your contact and income information during Open Enrollment to ensure it is accurate. Marketplace savings are based on your expected income. If you don’t update your income and household information, your premium tax credit and other savings could be wrong. If this happens:
To renew your plan, login to your account.
You can cancel your health insurance at any time. You may need to do this if you get other health coverage or for another reason.
You can end coverage for:
To cancel your plan, login to your account.
If you need help making your premium payments, please contact us.
Premium payments are due the last day of the month before the month of coverage. For example, payment for your April coverage would be due on the last day of March.
We accept the following payment types:
You can sign up for automatic recurring payments at any time. Log in to your online account, go to ‘Payments’ and follow the steps to enroll in automatic recurring payments. If you don’t have an online account, you can create one or call our Customer Engagement Center at 1-833-862-3935, option #2 (TTY: 711) for assistance.
We accept the following payment types for recurring payments:
Call 1-833-862-3935 (TTY: 711), and select option 4.
This service is available 7 days a week, 24 hours a day.
Log in to your account to pay online. We accept the following payment types:
If you are unable to log in to your account to submit an online payment, you can submit an Automated Clearing House (ACH) form to premiumbilling@nmhix.com.
Mail your check, cashier’s check, or money order, along with the bottom portion of your statement, to:
New Mexico Health Insurance Exchange
PO Box 26508
Albuquerque, NM 87125-6508
Please note: We DO NOT accept cash payments.
If you don’t agree with a decision made by BeWell, you may be able to file an appeal. Learn more about the appeals process and what you can appeal.
If you have a concern or a complaint, you can reach out to our Customer Engagement Center using the form.
Want to know more about your health insurance options and potential savings? You can talk to one of our certified assisters at any time. Best of all, it’s free!
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BeWell is here to answer your questions. Feel free to call, email or chat with us whenever your ready.